Policies

DISCLAIMER:

We are not responsible for any import taxes and duties your country imposes. 

We are not responsible for delays caused by domestic and international holidays, bad weather, incorrect addresses, or any delays caused by the third-party shipping company.

Please check the product description for that product's specific shipping time. Some products may have different shipping times depending on if it is pre-made or pre-order.

Please note that once we ship your package, we are not held responsible for UPS/USPS deliveries; any delivery issues with UPS/USPS must be handled with UPS/USPS because we are not a shipping carrier. If a package is lost under the shipping carrier, they are responsible for claiming & locating packages. 

Once we receive your order, please allow 24 to 48 hours for payment processing (excluding Saturdays, Sundays, and national holidays). All orders are subject to processing time unless otherwise stated in the product description. Since some items are made to order, we have to ensure all payments are successful and not fraudulent prior to fulfillment. Payment processing time is separate from the time it takes for a shipment to reach its destination once it has been fulfilled.

We ship orders through third-party carriers such as USPS, FedEx, & UPS. To ensure your package arrives at the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers are very critical for ensuring timely deliveries. We are not responsible for lost, stolen, incorrect addresses, or misplaced packages. Once a package has left our warehouse and is in the hands of the carrier, we have no control over the package. Please reach out to the applicable carrier listed in your email/text confirmation for further assistance.

Note: You can cancel your order only before a tracking number is issued. Once your tracking number is given to you, you can no longer cancel.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

CHARGEBACKS/DISPUTES: If you place an order, and then dispute the purchase, we will file an investigation with your bank. We are responsible for lost funds due to the bank siding with us.